F.A.Q.

FAQ

What is Close Call Studio all about?

I’m focused on making work that is cruelty free, kind to the planet, and reducing waste wherever possible. Because of all this I use some pretty interesting materials like upcycled fabrics, reclaimed wood, and all shipping materials are recycled/recyclable. 

Why donate?

10% of all sales are ALWAYS donated. I choose 12 charities a year that rotate monthly and are focused on environmental sustainability, human rights, and animal welfare. The 2018 selection includes the Equal Justice Initiative, the Wildlife Conservation Network, ACLU, RAINN, Wild Earth Allies, the Human Rights Campaign, Last Chance for Animals, the American Refugee Committee, the Rainforest Trust, Farm Sanctuary, the Southern Poverty Law Center, and the American Wild Horse Campaign.

So what’s the big deal about handmade?

I’m making everything by hand which means some products may be delicate and if you’re ordering an item that I produce multiples of (like prints or some of the felt items) some subtle variations may be happening. You might get a different piece of wood than you see in the picture, maybe a more solid or "salty" print, etc. I promise though, if it doesn’t pass my very critical test of quality, it’s not going to see the light of day, much less be available for sale.

Want something custom?

I love a challenge and if it falls within brand standards (using recycled, cruelty-free, and fair trade materials, maintains kind and compassionate content, and sounds super cool) I’m totally interested in talking about it. Send me an email with your idea and I’ll get back to you with a price quote and some ideas.

Wanna work together?

I love collaborating with fellow creatives so if you have an idea and want to team up, send me an email about it and let’s talk!

Let’s talk about shipping!

Where's it coming from? All orders are shipped from Baltimore, MD within 5 business days from when you place your order, but if you’ve got something custom up your sleeve, it can take a bit longer but we'll suss that out together.

What about packaging? Each item is shipped in a recycled cardboard box or reinforced envelope and is protected against shipping damages to the best of my ability. 

What about damaged goods? Sometimes bad things happen to mail (believe me, I’ve been there) but once I ship it out, it's in the hands of the postal service. If something happens to your order, please email me within a week so we can figure it out.

USA: Everything is sent out via USPS either First Class or Priority Mail and you’ll be given your tracking once everything ships. Shipping costs will vary depending on what you’re getting and where it’s going, but you can calculate all that before you purchase. 

International: I love sending mail to friends across the pond, but due to the distance shipping prices can be high, have some unexpected customs or import fees, and may take a long time. I thank you in advance for your patience and I’ll make sure it’s well worth the wait and will do everything in my power to get it to you ASAP. 

What about refunds/returns? Not happy with what you got? Please reach out within a week of receiving your package so we can resolve the issue. I'm always happy to offer exchanges and a refund with a returned item. Ultimately I want your experience to be positive so I promise to work on a solution to keep us both happy. 

Looking for wholesale, consignment, or product designs?

If you'd like to carry my goods in your online or in-person store, please send me an email and I’ll get back to you with what I’ve got. 

Press inquiries?

Want to feature or interview Close Call Studio? Please send an email with any questions or inquiries. 

I signed up for the email list, are you going to spam my account and make me regret this?

No way! I find emails to be pretty annoying but with all the changes in social media these days, it's easy to miss out on events, new products, giveaways, and limited opportunities. I'll send emails out 1-2x a month just updating you on all the good things happening with Close Call Studio and you'll even be the first to know! If you hate it, you're welcome to unsubscribe, no hard feelings. 

Is my information secure?

Your information will only be captured for the email list (with your consent), or in order to process your purchase and thats it! I'll never violate your privacy or give away your information. Consider this a safe space.